Returns & Exchanges

At Hourglass Cosmetics, we are committed to providing you with the highest quality luxury beauty products; if you are not completely satisfied with your purchase, we accept returns within 30 days of receipt.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal and securely package your items in their original luxury packaging.

• 3.
  Ship Your Package

  Drop off your return at any authorized carrier location, ensuring that the package is scanned to initiate the tracking process.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.