Frequently Asked Questions
Everything you need to know about our luxury beauty experience.
Are Hourglass Cosmetics products cruelty-free?
Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Which products are considered vegan?
Hourglass is committed to becoming 100% vegan. Currently, a vast majority of our collection is vegan-friendly, and you can find specific 'Vegan' labels on each product page.
What is your return policy for opened products?
We want you to love your purchase. If you are not satisfied, we accept returns of lightly used products within 30 days of the purchase date for a full refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
How do I find my perfect foundation shade?
We offer a digital Shade Finder tool on our website, or you can book a virtual consultation with one of our beauty experts for personalized matching.